EXCHANGE POLICY

1. Important notes

• OPINI does not accept returns or refunds for any reason.
• In case a product is found to be defective, we will facilitate an exchange for a new product of the same design and size, and will cover 100% of the associated shipping costs.
• If a defect is reported by the customer, they must provide an unboxing video for comparison with our packing camera.
• Without an unboxing video, if our camera check does not show a seller error, we will not cover 100% of the exchange cost.
• Customers are responsible for all shipping costs (both ways) and any additional fees (if any) when exchanging sizes or models.
• Each order can only be exchanged once and follows a one-for-one policy.
• The new product selected for exchange must have an equal or higher value than the exchanged product. If the value is higher, the customer will need to pay the difference; if lower, we will not refund the difference.

** The policy does not apply to sale items.

 

2. Exchange period

• For in-store or online purchases in Vietnam: 3 days from the purchase date/shipment date of your order
• For website purchases: 15 days from the shipment date of your order

** Especially for foreign customers purchasing in-store, we will not process exchanges if the customer reports an issue after returning to their home country, as it exceeds our policy processing time and is only applicable within Vietnam.

 

3. Conditions for Exchange

• Products must be unused, clean, unwashed, free from strange odors, and accompanied by a receipt (for customers purchasing in Vietnam).
• Products must not have defects arising from storage and transportation by the buyer.

OPINI reserves the right to refuse exchanges if the product does not meet the above conditions.