• OPINI does not accept returns or refunds for any reason.
• Customers must record a video while unboxing their order. In case of any issues, this video is required to be eligible for an exchange.
• In case a product is found to be defective, we will facilitate an exchange for a new product of the same design and size, and will cover 100% of the associated shipping costs. Without an unboxing video, we may cover up to 50% of the cost depending on the case.
• Customers are responsible for all shipping costs (both ways) and any additional fees (if any) when exchanging sizes or models.
• Each order can only be exchanged once and follows a one-for-one policy.
• The new product selected for exchange must have an equal or higher value than the exchanged product. If the value is higher, the customer will need to pay the difference; if lower, we will not refund the difference.

** The policy does not apply to sale items.

• For in-store or online purchases in Vietnam: 3 days from the shipment date of your order.
• For website purchases: 10 days from the shipment date of your order. Once your request approved, your return must arrive within 20 days - for a total limit of 30 days from the delivery date. Please do not send anything without confirmation.

** Especially for foreign customers purchasing in-store, we will not process exchanges if the customer reports an issue after returning to their home country, as it exceeds our policy processing time and is only applicable within Vietnam.

• Products must be unused, clean, unwashed, free from strange odors ( and accompanied by a receipt for customers purchasing in Vietnam).
• Products must not have defects arising from storage and transportation by the buyer.

OPINI reserves the right to refuse exchanges if the product does not meet the above conditions.